These Terms of Service ("Terms", "Agreement", or "ToS") govern your use of HelixAI, including all services, features, content, and technology provided by HelixAI, Inc. and its affiliates ("HelixAI", "we", "us", or "our").
HelixAI is a multi-tenant, business-to-business (B2B) Software-as-a-Service (SaaS) platform powered by artificial intelligence that provides marketing content generation, Natural Language Processing (NLP) style learning, competitor analysis, NLP-powered chatbot services ("Sage AI"), SEO analytics, and blog management tools (collectively, the "Services").
By accessing, registering for, or using HelixAI in any manner, you agree to be bound by these Terms. If you do not agree to all terms and conditions, do not use the Services. These Terms form a legally binding contract between you and HelixAI.
Please also review our Acceptable Use Policy, Privacy Policy, and Cookie Policy, which are incorporated by reference and form an integral part of these Terms.
HelixAI operates on a multi-tenant architecture where:
The Tenant Admin has primary responsibility for:
The Tenant Admin is the primary point of contact for all account matters, disputes, and communications with HelixAI. HelixAI treats the Tenant account as a single legal entity for enforcement purposes.
To create a Tenant account, you must:
HelixAI reserves the right to refuse service, suspend accounts, or terminate these Terms with any User or Tenant that does not meet eligibility requirements or violates these Terms.
Each subscription tier includes defined per-month usage limits for: maximum concurrent users, maximum AI content generations, maximum NLP style profiles, and maximum competitor domains. Enterprise Tier accounts receive unlimited access. Specific limits for Free and Pro tiers are detailed in the pricing documentation on the HelixAI website.
If your usage exceeds the limits for your subscription tier, HelixAI may notify you, temporarily suspend access to certain features, charge applicable overage fees, or require an upgrade. You are responsible for monitoring your usage and maintaining compliance with your subscription tier limits.
HelixAI maintains a zero-tolerance content moderation policy for the following prohibited categories:
HelixAI employs automated content moderation systems that continuously monitor for prohibited content. Detection of prohibited content triggers automatic enforcement actions.
In the event that any User within a Tenant account submits, generates, or processes prohibited content:
Following a lockout event, HelixAI will conduct a manual investigation. The Tenant Admin will be notified with details regarding the violation. The Tenant may request an appeal by providing a written explanation to our Trust & Safety team at david@helixai.media. Restoration of access is not guaranteed and may be subject to conditions or additional monitoring. If the violation involves illegal content or activity, HelixAI will cooperate with law enforcement as required by law.
The Tenant Admin is responsible for implementing internal controls and policies to prevent Users from violating the prohibited content policy. Violations are treated as breaches of the Tenant's obligations under this Agreement.
In addition to the prohibited content categories outlined in Section 5, you must comply with HelixAI's Acceptable Use Policy, which is incorporated by reference and covers:
Violations of the Acceptable Use Policy may result in suspension or termination of your account without refund.
Subject to compliance with these Terms and payment of all fees, HelixAI assigns to you ownership of the AI-generated content ("Generated Content") created through your use of the Services. This ownership grants you the right to use the Generated Content for lawful business purposes.
HelixAI uses Anthropic's Claude API as its primary AI backend. Your text prompts and inputs may be transmitted to Anthropic's servers for processing. Anthropic's terms of service and privacy policy govern their use of your data. Enterprise tier customers may optionally use fine-tuned Llama 3.1 8B LoRA adapters as secondary AI models.
When you submit writing samples, competitor content, or other materials to HelixAI, you warrant that you own or have permission to use all submitted materials, that submissions do not infringe third-party rights, and you grant HelixAI the right to analyze, process, and store your submissions for the purpose of providing the Services.
You retain full ownership of all content you submit to HelixAI ("Your Content"), including writing samples, competitor analysis briefs, blog posts, and style profile source materials. HelixAI retains a non-exclusive license to use Your Content for the purpose of providing the Services.
HelixAI's NLP style learning feature analyzes writing samples you submit and derives writing style profiles ("Style Profiles") that capture your brand voice, tone, and linguistic patterns.
The Competitor Analysis feature involves automated collection and analysis of publicly available content from competitor websites. HelixAI periodically crawls and indexes public web content from domains you designate as competitors. Only publicly accessible content is collected. Collection complies with robots.txt directives and applicable laws regarding web scraping.
Competitor Data is provided for internal business intelligence purposes. You agree to use Competitor Data only for legitimate competitive analysis and strategic planning, and not to facilitate copyright infringement, plagiarism, or republish Competitor Data as your own without attribution.
HelixAI does not warrant that Competitor Analysis activities do not violate the terms of service or intellectual property rights of third-party websites. Users are solely responsible for ensuring their use complies with applicable law.
HelixAI provides an NLP-powered conversational chatbot service ("Sage AI") that can be deployed on your website or communication channels.
HelixAI provides SEO Analytics and Blog Management tools to help you monitor search engine performance and manage blog content.
HelixAI provides RESTful API access to the Services for Tenant Admins and authorized Users. Access is controlled via API keys.
If you exceed rate limits, HelixAI will throttle requests and return HTTP 429 (Too Many Requests) errors. Chronic rate limit violations may result in temporary suspension of API access.
HelixAI reserves the right to revoke API Keys at any time for security reasons or policy violations. In the event of account lockout under Section 5, all associated API Keys are automatically revoked.
HelixAI provides billing services through Stripe. Subscription fees are billed in advance on a monthly or annual basis. Free Tier accounts are provided at no cost. Pro and Enterprise Tier accounts require a valid payment method on file. Invoices are delivered electronically to the email address registered with your Tenant account.
If a payment fails, HelixAI will notify you via email and provide a 5 business day cure period to update your payment method. If payment is not received within 5 business days, your account may be suspended or downgraded to Free Tier. Accounts suspended for non-payment are subject to a 30-day recovery window; after 30 days, data may be deleted.
HelixAI will provide at least 60 days' written notice of any price increase. If you do not agree to the new price, you may cancel your subscription before the price change takes effect. Continued use of the Services after the price change effective date constitutes acceptance of the new pricing.
You are responsible for all applicable taxes related to your use of HelixAI Services (sales tax, VAT, GST, etc.). If you are tax-exempt, you must provide valid tax exemption documentation.
Refund requests must be submitted within 30 days of the billing date.
HelixAI uses Anthropic's Claude API as its primary AI content generation backend. Use of Claude API is governed by Anthropic's Terms of Service, Privacy Policy, and Acceptable Use Policy. Your prompts and inputs are transmitted to Anthropic's servers. HelixAI is not responsible for Anthropic's practices or policies.
All billing and payment processing is handled by Stripe. HelixAI does not have access to complete credit card information; Stripe handles all payment data securely according to their Terms of Service and Privacy Policy.
For Enterprise tier customers using optional fine-tuned Llama 3.1 8B models, HelixAI partners with Together AI. Use of Together AI services is governed by their Terms of Service and Privacy Policy.
HelixAI uses third-party data sources for SEO Analytics, Competitor Analysis, and market research features, including search engine providers, analytics platforms, and public data aggregators. HelixAI is not responsible for the accuracy, availability, or privacy practices of third-party data sources.
You agree not to use HelixAI Services for:
These limitations reflect the allocation of risk between you and HelixAI and are a material part of the basis for pricing. HelixAI would not be able to provide the Services at the advertised price without these limitations.
During the term of this Agreement, each party may disclose confidential information ("Confidential Information") to the other. Confidential Information includes technical data, algorithms, and system architecture (for HelixAI); your business data, writing samples, and API keys; and pricing, contract terms, and business operations (for both parties).
Confidential Information does not include information that is publicly available through no breach of this Agreement, is independently developed without access to the other party's Confidential Information, is rightfully received from a third party without restriction, or is required to be disclosed by law or court order.
Each party agrees to protect Confidential Information using reasonable security measures, limit access to those with a legitimate need to know, use Confidential Information only for purposes of this Agreement, and not disclose Confidential Information to third parties without prior written consent.
HelixAI maintains industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. You remain responsible for maintaining the security of your API keys and account credentials.
While your account is active, HelixAI retains all data associated with your Tenant account for the purpose of providing the Services, including Your Content, Generated Content, Style Profiles, usage logs, and account and billing information.
In jurisdictions with data protection laws (GDPR, CCPA, etc.), you may have the right to request deletion of personal data. Submit such requests to david@helixai.media.
Your subscription term begins on the date your account is created and continues on a month-to-month basis (or annual basis if you select annual billing) until terminated by either party.
Either party may terminate this Agreement for any reason with 30 days' written notice. You may terminate by disabling your Tenant account or contacting david@helixai.media. No refund is issued for the termination notice period unless required by law.
HelixAI may terminate this Agreement immediately without notice if you violate the zero-tolerance content policy (Section 5), violate the Acceptable Use Policy in a material way, fail to pay fees for more than 5 business days after receiving notice, attempt to circumvent security measures, or breach confidentiality obligations.
HelixAI commits to making commercially reasonable efforts to maintain the availability and performance of the Services. However, HelixAI does not guarantee uninterrupted service or 100% uptime.
You acknowledge that the Services may be subject to scheduled maintenance (announced in advance when possible), unplanned downtime due to technical failures or security incidents, and temporary unavailability of third-party services (Anthropic Claude API, Stripe, data providers). HelixAI is not liable for damages arising from downtime unless it exceeds 72 consecutive hours in a calendar month, in which case you may request a prorated service credit.
Free Tier accounts are provided without service level guarantees. HelixAI may modify, suspend, or terminate Free Tier accounts at any time.
You agree to indemnify, defend, and hold harmless HelixAI, its officers, employees, and agents from any and all claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
HelixAI will provide prompt notice of any claim and will cooperate in your defense at your expense. HelixAI reserves the right to assume control of any defense at your expense.
Except as provided in Section 22.2, any dispute arising out of or related to this Agreement, the Services, or your use thereof shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
The following disputes are NOT subject to arbitration and may be brought in court:
This Agreement is governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction and venue of such courts.
HelixAI reserves the right to modify these Terms at any time. Changes become effective when posted to the website. Continued use of the Services after changes are posted constitutes acceptance of the modified Terms.
For material changes that negatively affect your rights, HelixAI will provide at least 30 days' notice via email. If you do not agree to the changes, you may terminate your subscription before the effective date.
If any provision of this Agreement is found to be unenforceable or invalid, the affected provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, the provision shall be severed. The remaining provisions shall remain in full force and effect.
This Agreement, together with the Acceptable Use Policy, Privacy Policy, and Cookie Policy, constitutes the entire agreement between you and HelixAI regarding the Services and supersedes all prior negotiations, representations, and agreements, whether written or oral.
If you have a written service agreement or master services agreement signed by both parties, the terms of that agreement take precedence over these Terms for any conflict.
You may not assign this Agreement or any of your rights or obligations under it without the prior written consent of HelixAI. HelixAI may assign this Agreement to its successors or in connection with a merger, acquisition, or sale of substantially all assets.
Any legal notice or communication required under this Agreement must be in writing and delivered by:
Notices are effective when received by the addressee.
Failure or delay in exercising any right or remedy does not constitute a waiver of that right or remedy. A waiver of any provision must be in writing and signed by the waiving party to be effective.
If you have questions, concerns, or need to report violations, please contact HelixAI:
General Support: david@helixai.media
Trust & Safety: david@helixai.media
Privacy: david@helixai.media
Legal: david@helixai.media
Mailing Address: HelixAI, Inc., 1234 Innovation Drive, Wilmington, Delaware 19801, USA