Acceptable Use Policy

1. Prohibited Content Categories

HelixAI maintains a strict Acceptable Use Policy (AUP) to ensure a safe, secure, and compliant platform for all users. This policy outlines prohibited activities and the enforcement mechanisms that protect our community and comply with applicable laws.

a) Child Exploitation — CRITICAL Severity

• References or images of child sexual abuse material (CSAM)
• Predatory language or pedophilia references
• Grooming terminology and tactics (sourced from FBI VCAC, AFP, DHS Know2Protect, NCMEC, ICAC databases)
• Sextortion language and threats targeting minors
• Child trafficking and commercial exploitation phrases
• Coded or evasion language attempting to bypass detection (algospeak, known code words)
• Age-specific exploitation phrases and solicitation language

b) Pornography and Adult Content — HIGH Severity

• Explicit sexual content and imagery
• References to adult sexual services
• Sex work promotion and solicitation

c) Illicit Drugs — HIGH Severity

• Drug manufacturing and synthesis instructions
• Drug trafficking and dealing language
• Drug use guides and paraphernalia discussions

d) Hate Speech and Discrimination — HIGH Severity

• Violence or incitement against protected groups including racial, ethnic, religious, LGBTQ+, and disability communities (100+ group identifiers)
• White supremacy, neo-Nazi, and supremacist ideology
• Holocaust, slavery, and genocide denial and revisionism
• Racial, ethnic, LGBTQ+, and disability slurs and dehumanizing language

2. Anti-Evasion Technology

HelixAI employs sophisticated text normalization and pattern detection to defeat common evasion techniques:

• Leetspeak conversion (h4te → hate)
• Homoglyph substitution detection (Cyrillic and Greek lookalikes)
• Deliberate spacing analysis (h a t e → hate)
• Unicode and character encoding tricks

Both original and normalized text are scanned for prohibited content. Attempts to evade detection are treated as violations of this policy.

3. Automated Enforcement and Tenant-Wide Lockout

Violations trigger immediate, automated enforcement actions:

1. Request Blocked (HTTP 403): The prohibited content is never generated, and the request fails immediately.
2. Entire Tenant Locked: ALL users under the violating company account lose access to HelixAI services — not just the individual user.
3. Session and Token Revocation: All active sessions and authentication tokens for the tenant are revoked.
4. Law-Enforcement-Grade Logging: Violations are logged with complete details: full request content, matched prohibited terms, source IP address, User-Agent string, timestamp, user email, tenant name, source service, and endpoint.
5. Account Lockdown: The tenant account is locked pending manual administrative review.
6. Guaranteed Blocking: Requests are blocked even if the logging service is temporarily unreachable.

4. False Positive Appeal Process

If you believe your tenant account was locked due to a false positive, you may submit an appeal for manual review:

1. Contact HelixAI support with your tenant ID and request details
2. Provide context and explanation for the flagged content
3. Submit a formal appeal request within 30 days of account lockdown
4. HelixAI will conduct a manual review and respond within 5–7 business days
5. If the appeal is successful, your account will be unlocked

Contact: david@helixai.media

5. Law Enforcement Reporting and Compliance

Violation data, particularly evidence of child exploitation, trafficking, or other serious crimes, may be reported to appropriate law enforcement agencies including the National Center for Missing & Exploited Children (NCMEC), FBI, local law enforcement, and other relevant authorities.

HelixAI complies with applicable laws including the Child Online Protection Act (COPA), the Communications Decency Act (CDA) Section 230, GDPR, and other relevant regulations.

6. Automated Content Scanning

Automated scanning occurs on ALL submitted content before processing. No content bypasses our content moderation system. This scanning is performed in real time before any AI generation occurs, ensuring that prohibited content is never processed, stored, or transmitted to third-party AI providers.

7. General Prohibited Activities

In addition to prohibited content categories above, the following activities are prohibited on the HelixAI platform:

• Reverse engineering, decompiling, or attempting to derive the underlying structure of the platform
• Developing competing products or services using HelixAI
• Circumventing usage limits, rate limits, or access controls
• Unauthorized access to systems, accounts, or data
• Distributing malware, viruses, or harmful code
• Violating applicable laws or regulations
• Harassment, threats, or abuse of other users or HelixAI staff

This Acceptable Use Policy is incorporated into and forms part of the HelixAI Terms of Service. It should be read in conjunction with our Terms of Service, Privacy Policy, and Cookie Policy.